Terms of Sale & Live Animal Policy

1. Nature of the sale

We sell captive-bred live reptiles. Animals are living creatures, not manufactured goods. Color, pattern, temperament, and growth can vary. Listing photos are of the animal offered unless marked otherwise; natural variation is expected.

You are responsible for confirming that keeping the species is legal where you live, that you can provide proper husbandry, and that you meet any local permit or age requirements.

2. Buyer eligibility & responsibility

• You must be 18+ (or the age of majority in your state) to purchase.
• You confirm you have an appropriate enclosure ready before the animal ships or is picked up.
• We are not liable for losses caused by improper care after a healthy live arrival or local handoff.
• Website content is informational; it is not veterinary advice.

3. Orders, payment & deposits

• Checkout reserves stock; payment is due as directed (typically via Square).
• Orders are not final until payment clears and we confirm.
• Deposits and paid animals are generally non-refundable except as stated in the Live Arrival / DOA sections, or if we cancel the sale.
• If you fail to complete payment within the window we provide, we may cancel and restock.

4. Local pickup (Arizona)

Local pickup is preferred when available. Pickup time and place will be arranged after payment. Failure to pick up within the agreed window may forfeit the animal and payment (restocking may apply).

5. Shipping (when offered)

When we agree to ship, animals typically go overnight with a major carrier (e.g. FedEx Priority Overnight) on approved ship days (commonly Monday–Thursday). Exact carrier, cost, and schedule are confirmed per order.

• No PO Boxes. A physical address capable of receiving overnight live-animal packages is required.
• Signature on delivery is required unless we approve Hold for Pickup in writing.
• Someone must be available to receive or retrieve the package on arrival day.
• We may delay or require Hold for Pickup in extreme heat/cold or weather advisories.
• Carrier delays are outside our control; shipping fees are generally non-refundable.
• Address errors you provide void live-arrival coverage.

6. Hold for Pickup — time limit

If the package is held at a local shipping facility (FedEx/UPS Ship Center or similar), you must pick it up within 4 hours of the carrier marking it available for pickup (or sooner if we notify you of a tighter window due to temperature).

Late pickup, refusal, or abandonment of the package voids the Live Arrival Guarantee. Additional return, re-ship, or restocking fees may apply.

7. Live Arrival Guarantee

Subject to this policy, we guarantee the animal is alive on arrival when shipping requirements above are met. Coverage applies to the moment of delivery / facility pickup — not to long-term health issues from husbandry, parasites discovered later without timely documentation, or stress after improper acclimation.

Live Arrival coverage is void if: no signature / no timely facility pickup; package left unattended; extreme weather holds ignored; incorrect address; or you refuse the package without contacting us first.

8. Dead on Arrival (DOA) claims

If an animal arrives deceased:

1. Notify us within 6 hours of delivery or facility availability — email hello@azpanthers.com with your order name and tracking number.
2. Do not dispose of the animal until we confirm next steps.
3. Provide clear photos (and a short video if we request it), including at minimum:
   • Animal on or next to the shipping box, belly-up
   • Side profile
   • Top / dorsal view
   • Shipping label visible in at least one photo
4. Keep all packaging until the claim is resolved.

Approved DOA claims are typically resolved by replacement of comparable livestock when available, or store credit / refund of the animal price at our discretion. Shipping costs are usually non-refundable unless we determine the loss was our packing error.

9. Short health window (optional claims)

If we offer a short post-arrival health window on a specific sale (stated in writing), claims must be filed within that window with photos/video, a description of symptoms, and enclosure temperature/humidity readings. Feeding refusal alone in the first days after shipping is common and not automatically a defect.

10. No veterinary guarantee

We do not guarantee that an animal is free of all pathogens or will never need a vet. We ship/hand off animals we believe are feeding and behaving appropriately for sale. Buyer assumes ownership risk after a valid live arrival or confirmed local pickup.

11. Cancellations & refunds

• If we cancel before shipment/handoff, you receive a full refund of amounts paid for that animal.
• Buyer cancellations after payment may forfeit deposits or incur restocking fees.
• Chargebacks filed without contacting us first may result in refusal of future sales.

12. Limitation of liability

To the fullest extent allowed by law, AZ Panther Chameleons’ liability for any claim related to a purchase is limited to the amount you paid for that animal (excluding shipping). We are not liable for indirect, incidental, or consequential damages, including lost time, veterinary bills beyond any written claim resolution, or emotional distress.

13. Website disclaimer

Site inventory, prices, and photos may change. Checkout reserves stock but does not replace payment confirmation. We may correct errors and refuse or cancel orders that appear fraudulent or incomplete.

14. Governing law

These terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Disputes will be handled in courts located in Arizona unless applicable law requires otherwise.

15. Contact

Questions about an order or a DOA claim: hello@azpanthers.com

This page is a practical sales policy template for live reptiles. It is not formal legal advice. Consider having a local attorney review it for your business.